Refund policy

At 02 Lifestyle clothing, we want you to love what you ordered. If you are not completely satisfied with your purchase, we are here to help. Below is our policy outlined in a straightforward and transparent way.

1. Return Eligibility Criteria & Timeframe

You have [5 BUSINESS DAYS / 30 days] from the date your item was delivered to request a return.

To be eligible for a return, your item must meet the following criteria:

It must be unworn, unwashed, and in the same condition that you received it.

It must have all original tags still attached.

It must be in its original packaging.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These include:

Clearance or "Final Sale" items.

Gift cards.

[Optional: Undergarments, swimwear, or bodysuits if applicable to your catalog].

3. The Refund Process & Timing

Once we receive your returned item, our team will inspect it to ensure it meets our eligibility criteria. We will notify you via email whether your refund has been approved or rejected.

Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within [5 BUSINESS DAYS].

Late or Missing Refunds: If you haven’t seen the refund yet, please check your bank account or contact your credit card company first, as it often takes some processing time before a refund is officially posted.

4. Exchange Options

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, if you need a direct size or color exchange, please contact us at [5 BUSINESS DAYS / your email] to see if the inventory is available.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us immediately at [5 BUSINESS DAYS / your email] with your order number and a photo of the issue. We will evaluate the problem right away and make it right at no additional cost to you.

6. Return Shipping Costs

For standard returns/exchanges: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

For damaged or incorrect items: If the return is a result of our error (you received an incorrect or defective item), 02 Lifestyle clothing will cover all return shipping costs.

How to Start a Return

To initiate a return, please email us at [5 BUSINESS DAYS / your email] with your order number and the reason for the return. We will provide you with the return shipping address and instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.